Privacy Policy

We collect information you voluntarily provide when you request a quote, contact us, or manage your SMS preferences. This may include:

• Contact information such as your first name, last name, email address, and mobile phone number.
• Business details such as your business name and the application or intended use of our equipment.
• Your message or notes submitted through our forms.
• Timestamped consent records indicating which optional SMS programs you have opted into or out of.

We use the information we collect to:

• Prepare and deliver equipment quotes and respond to your inquiries.
• Provide customer service and order-related support.
• Send transactional and informational text messages about your quote request, appointment confirmations, appointment reminders, and order-related updates.
• Send marketing text messages about promotional offers, equipment packages, discounts, and product announcements — only when you have provided separate marketing consent.
• Maintain records of your consent and preferences as required by applicable law.

SMS text messaging from Smart Kool is optional. We will not send you marketing text messages unless you have affirmatively opted in. You may opt out of text messages at any time by replying STOP to any message you receive. For help, reply HELP. Message frequency varies and message and data rates may apply.

You can manage your text message preferences anytime on our SMS Preferences page.

We take reasonable administrative, technical, and physical measures to protect the information we collect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain consent and contact records only as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Legal entity: Mobile Kool LLC, d/b/a Smart Kool
• Address: 114 South Osborn St, Lakin, Kansas 67860, USA
• Phone: +1 (877) 705-5665
• Email: Sales@smartkool.us
• Hours: Mon–Fri 8:00 AM – 6:00 PM (CST)